The right window of the Organizer should be blank.Just below the left window, Organizer should be showing Styles available In: Normal (global template) Otherwise you've got the wrong one open.Click on Tools>Templates and Add-ins dialog, click the Organizer button.Title Bar at the top of the Word window must show "Normal" otherwise, repeat from step 1.Choose Normal or Normal.dotm and click Open.Change the Show drop-down list to Word Templates.Use File>Open to navigate to the template location noted above.Restore customization from old Normal to new Normal If the old normal.dotm is corrupt and there are customizations in old Normal that you don't want to lose – such as macros, AutoText, custom toolbars, and styles – you can transfer them from OldNormal to your new Normal using Organizer. If by chance the normal.dotm location is changed, the normal.dotm can be located by opening Microsoft Office Word>Preferences>File Locations> dialog to confirm its location. Word X, Word 2001, Word 98: /Applications/Microsoft Office ***/Templates/Normal (where *** stands for your version of Office).
Word 2004: ~/Documents/Microsoft User Data/Normal.Office 2008: ~/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm.The location for normal.dotm are as follows: Try renaming the existing normal.dotm to oldnormal.dotm and reopen word to recreate a new normal.dotm.
When newly blank document crashes, it is possible the problem persists in normal.dotm. In System Preferences > Save > enable " Always create a backup copy" and " Save AutoRecover info every 2 Min".Open Microsoft Word (or any other Office App).